FAQ

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Frequently Asked Questions

Below you’ll find our frequently asked questions from tips and tricks for your caravan/motorhome to questions about getting your caravan/motorhome service booked in. This page will be updated – so keep an eye out for new information!

01.

Popular Questions

Yes, being apart of the ‘Approved Workshop Scheme’ (AWS) we can carry out the first service and every service after that to keep your manufacture warranty. Working for the most popular brands Swift, Coachman, Bailey, Elddis.

Feel free to contact us if you have any questions. 

Where Do I Find My Caravans Age?

Sales Documents

The most obvious place to look is on your sales documents or CRIS registration documents (if you have them).

Most reputable dealers will specify the make, model and year of the caravan and list it like this “2021 Swift Challenger 530”.

VIN Number

If you don’t have any sales documents or on very very rare and unfortunate occasions you have been mis-sold a caravan with the incorrect year, the best place to look is the VIN number.

The VIN number, also known as chassis number, serial number or CRIS number can be found in several places depending on the make and year of the caravan. 

Where can I find the VIN / Chassis Number on my caravan?

Your chassis number can be found in multiple places depending on the make and year of the caravan. The most common place to find your VIN number are:

  1. Window – On the bottom right hand corner of a window. This can vary as it can be on the caravans front window or the window on the habitation door.
  2. Chassis / A-Frame – On the caravans chassis itself. This is often seen on the A-Frame.
  3. Weight Plate – On the weight plate. The weight plate is usually a sticker found next to the habitation door and has information regarding the weight limits.
  4. Handbook – We’ve mentioned it already but it is likely to be on sales documents but worst case the caravans handbook.

Once you’ve located the VIN number you can then begin to work out your caravans age

Working out a caravans age by the VIN / Chassis Number?

A caravans chassis / VIN number can provide you with a lot of information on the caravan. The 17 digit number can give you information on the manufacturer of the caravan, the country code, identify if it is single or twin axle, as well as the age.

To find the caravans age it is simply just the 10th character of the VIN number, this denotes how old the caravan is.

So for example with this VIN number the 10th character is SGBS000BYC1111111. Which is this case would be a 2012.

Once you have located your 10th character, take a look at the build year codes below. Depending on what character you see will determine the age of the van.

N = 1992
P = 1993
R = 1994
S = 1995
T = 1996
V = 1997
W = 1998
X = 1999
Y = 2000
1 = 2001
2 = 2002
3 = 2003
4 = 2004
5 = 2005
6 = 2006
7 = 2007
8 = 2008
9 = 2009
A = 2010
B = 2011
C = 2012
D = 2013
E = 2014
F = 2015
G = 2016
H = 2017
J = 2018
K = 2019
L = 2020
M = 2021
N = 2022
P = 2023
R = 2024

Be aware that some European manufacturers use the letter ‘Q’ for their build year code and therefore it would be wise to contact the manufacturer directly if you have any concerns on the year. Also the letter ‘I’ was never used so 2018 is J and not I to avoid the connotation to the number one. The letter ‘O’ was also never used to avoid confusion with the number zero, so in 2023 it because ‘P’ instead.

 

It is very important to drain the water from your caravan/motorhome during the winter or when you are leaving more than a couple of weeks.

A caravan’s pipes are vulnerable to environmental damage which is why it is important that owners take the necessary steps to prevent them from freezing up during the winter. Understanding how to drain down your caravan for winter isn’t difficult, but it is important to complete the job thoroughly. Drain all the water from the pipes and look out for any signs of damage and leaks which may occur.

If there are any leaks or problems, it is advised that you contact us. We will try and fix these problems for you before it starts to get colder. This is because leaving faulty pipes in your caravan increases the likelihood that they will break whilst you’re away, and this can result in a significant amount of water damage which can severely affect the value of your caravan.

New gadgets and accessories are always coming out on the market. below are a few we recommend getting to make your holiday a little easier and more convenient.

  • Air Fryer
  • Slow Cooker
  • Bluetooth speaker/radio
  • Electric Blanket
  • Recharge LED torch
  • Coffee Machine

Services Info

If you want to get your caravan / motorhome booked in for its annual service then get in contact soon as we have limited availably for 2024! 

Simply give us a call or email and we will let you know when we can get you booked in. 

Below is a link to the approved workshop website where you can find your local AWS member:

https://www.approvedworkshops.co.uk/find-approved-workshop

We are service partner for Domestic, Alde, AL-KO, Thetford, Truma & Whale. Meaning we can carry out warranty work on their behalf. 

Call us now to get booked in.

We carry out caravan and motorhome services in Norfolk, Suffolk and the rest of East Anglia. We will travel to anywhere in England, Contact us now to find out if we come to you!

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